Published in 2014, our book entitled The CSH Way, documents our approach to creating remarkable relationships with clients and staff. It sets the standard for our success. Our clients have told us that what is scarce in the marketplace, and therefore highly valued, is a supportive, helpful working relationship.
We embrace the idea that there’s a difference between doing the work and truly serving you. One is about numbers, the other is about relationships. Within this book, we identified four key attributes that result in a remarkable client service relationship. They are: