A discussion of the key success factors and fundamentals involved in a patient-centered medical home. We will review the individual elements, the start-up time, necessary HR resources, leadership techniques and the process of obtaining NCQA Certification through the eyes of a clinic with 21,000 annual patient visits and a level two NCQA designation. An exciting program to learn from, Bill Clayton will walk you through this clinic’s successes and failures in establishing a patient-centered medical home. Use these slides when watching the webinar on demand.